Privacy Policy

1. Information We Collect

We collect information to provide better services to our users and to operate our jewelry restoration business effectively. The types of personal information we may collect include:

• Personal Identifiers: Name, email address, phone number, postal address, and other contact details you provide when submitting inquiries or placing orders.
• Transaction Information: Details about the jewelry restoration services you request, payment information, and service history.
• Communication Records: Records of your communications with us, including emails, phone calls, and correspondence regarding your jewelry items.
• Website Usage Data: Information about how you use our website, including IP address, browser type, device information, pages visited, time spent on pages, and referring websites.
• Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.
• Photographs and Descriptions: Images and descriptions of your jewelry items that you provide for restoration assessment and service purposes.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our jewelry restoration services
• Processing and fulfilling your service requests and orders
• Communicating with you about your orders, inquiries, and our services
• Sending important notices, such as changes to our terms, conditions, and policies
• Conducting internal research and analysis to better understand customer needs
• Detecting, preventing, and addressing technical issues, fraud, or illegal activities
• Personalizing your experience on our website and providing content tailored to your interests
• Complying with applicable legal requirements, industry standards, and our policies

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of our contract with you to provide jewelry restoration services.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and ensuring the security of our website.
• Legal Obligation: Processing necessary to comply with our legal obligations under applicable laws and regulations.
• Consent: Processing based on your explicit consent, which you can withdraw at any time.

4. Information Sharing and Disclosure

We respect your privacy and are committed to protecting your personal information. We do not sell, rent, or trade your personal information with third parties for their marketing purposes. We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.
• Business Transfers: If Mupisai.com is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information when we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Employee training on data protection and security practices
• Secure network architecture and firewall protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request access to the personal information we hold about you.
• Rectification: The right to request correction of inaccurate or incomplete personal information.
• Erasure: The right to request deletion of your personal information in certain circumstances.
• Restriction: The right to request restriction of processing of your personal information.
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to processing of your personal information in certain circumstances.
• Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

8. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.