Frequently Asked Questions

Discover answers to our clients' most common questions about jewelry restoration and our specialized services at Mupisai

Our restoration timeframes are as unique as your treasured pieces. Simple repairs may take just 3-5 business days, while intricate restorations that require detailed craftsmanship might extend to 2-3 weeks. Each piece receives our artisans' full attention, with timeline estimates provided during your initial consultation, ensuring your heirloom's journey back to brilliance is worth every moment.
Absolutely—preserving historical integrity is our North Star. Our master restorers employ period-authentic techniques and materials that honor your antique piece's heritage while stabilizing its condition. We follow the conservator's golden rule: restore enough to revive beauty and function, but maintain patina and character that chronicle its journey through time. Each restoration decision is made with both market value and sentimental worth in mind.
We address virtually every gemstone ailment—from microscopic fractures and chips to deep scratches and dullness that dims their natural fire. Our specialists can re-polish facets, repair broken settings, replace missing stones with period-appropriate matches, and even reconstruct damaged prongs. For more serious cases, we employ specialized techniques like resin filling or invisible bonding to resurrect stones others might declare beyond salvation.
Indeed, we offer comprehensive post-restoration appraisals conducted by certified gemologists and jewelry valuation experts. These detailed documents include high-resolution photography, material authentication, current market valuation, and a thorough condition report—creating both a practical insurance tool and a historical record of your piece's renaissance. Our appraisals are recognized by all major insurance providers and can be updated regularly to reflect market fluctuations.
Our metallurgical library spans centuries—from Victorian rose gold alloys to Art Deco white gold formulations with specific patinas. When restoration requires additional metal, we custom-blend alloys to match not just color but also texture, density, and aging characteristics. Our proprietary finishing techniques can recreate everything from hand-hammered Edwardian textures to the distinctive oxidation patterns of 19th-century silver, ensuring repairs become virtually invisible to even trained eyes.
For jewelry that hangs by a metaphorical thread, we implement our "gentle resurrection" protocol. This begins with micro-stabilization in our controlled-environment workshop, where specialized tools allow manipulation without stress. We document every fragment, create a detailed reconstruction map, and often develop custom tools specific to your piece's unique challenges. For severely compromised items, we sometimes create an internal armature that provides invisible structural support while preserving the original exterior elements.
Our heritage cleaning approaches go far beyond standard ultrasonic methods. For delicate pieces, we employ material-specific techniques: from pH-neutral enzyme cleansers for organic gems like pearls and coral, to formulation-specific solutions for porous stones like turquoise and opal. Antique filigree work receives attention via precision micro-brushing, while period enamels undergo specialized non-abrasive cleaning. Each piece receives a tailored cleaning protocol that removes tarnish and grime while preserving intentional patinas and delicate components.
To craft a precision estimate, we benefit from: clear photographs from multiple angles (including close-ups of damaged areas), the piece's approximate age and provenance if known, any maker's marks or signatures, previous repair history, and your restoration goals (whether for daily wear or display). If you have original sketches, vintage photographs of the piece being worn, or documentation of similar pieces, these can dramatically enhance our ability to restore with historical accuracy and provide a comprehensive quote.
Reconstructing vanished elements is where science meets artistry in our atelier. For symmetrical pieces, we create mirror-image replications from existing components. When references are sparse, we employ period-specific design analysis, consulting our extensive archives of historical jewelry patterns and techniques. Advanced 3D modeling allows us to visualize potential reconstructions before crafting them by hand using traditional methods. The result: missing elements reborn with such authenticity that even jewelry historians would struggle to identify the restored portions.
Your treasures enter our fortress-like security protocol from the moment of receipt. Each piece is photographed, documented, and assigned a unique tracking code accessible only to your dedicated restoration specialist. Our facility features 24/7 surveillance, biometric access controls, and museum-grade safes for overnight storage. All pieces are fully insured during restoration, with coverage verified before work begins. For especially valuable items, we offer private courier services and can arrange for on-site restoration in certain cases where transportation poses undue risk.

The Artisans of Restoration

Mupisai jewelry restoration workshop

Our Heritage of Craftsmanship

Mupisai began as a whispered secret among collectors and connoisseurs – a hidden atelier where time-worn treasures regained their former glory. What started as a small workshop nestled in the heart of the old town has blossomed into a sanctuary of meticulous restoration, where each piece of jewelry tells its own unique story.

Founded by master craftsman Nathan Levine, whose hands seemed to possess an almost mystical understanding of precious metals and gemstones, Mupisai has become the trusted guardian of heirlooms and cherished pieces from around the world. Like alchemists of old, our artisans transform the forgotten into the unforgettable, the damaged into the divine.

"We don't simply repair jewelry; we breathe life back into fragments of personal history, allowing them to continue their journey through generations." - Nathan Levine

Detailed jewelry restoration process

Our Mission & Values

At Mupisai, we believe that every piece of jewelry carries within it the whispers of moments past – proposals beneath starlit skies, celebrations of milestones, tokens of love passed from one generation to the next. Our mission is to honor these stories through our craft, preserving not just metal and stone, but the very emotions they encapsulate.

We stand firmly upon the pillars of authenticity, craftsmanship, and reverence for tradition while embracing innovation. Each restoration is approached with the understanding that we are temporary caretakers of enduring legacies, entrusted with objects that transcend their material value.

Sustainability guides our practice – we believe in giving new life to existing treasures rather than constantly consuming new resources. By revitalizing what already exists, we honor both the earth and the artistry of those who came before us.

The Mupisai Difference

What sets Mupisai apart isn't simply our technical expertise – though our artisans train for years before handling your precious items. It's our philosophical approach to restoration. We believe that each mark of wear tells a story, and our goal isn't to erase history but to harmonize it with renewed strength and beauty.

Our workshop blends time-honored techniques with cutting-edge technology. From traditional hand-polishing methods passed down through generations to laser welding that allows for microscopic precision, we wield an arsenal of approaches tailored to each unique piece.

The relationship between a person and their jewelry is intimate and significant. We honor this connection by involving our clients in the restoration journey, providing detailed documentation and maintaining transparent communication throughout the process. Your treasures never leave our secure workshop, where they receive the undivided attention of our specialized team.

From delicate filigree work to complex gemstone replacements, from antique pocket watches to contemporary designer pieces, Mupisai stands ready to revive your precious memories and ensure they continue to shine for generations to come.